Shipping & Delivery Status

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1) What countries does WhiteWall deliver to?

You can find this information, and all the shipping rates, in our table of shipping costs.

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2) Can I have my order delivered to a parcel pickup station or package shop?

No, that is not possible at this time.

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3) Can I use a different shipping address?

Yes. While placing your order, you can enter a shipping address that is different from your billing address. The shipping address may be in another country as long as WhiteWall delivers to that country. The shipping costs will then be adjusted for the intended destination.

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4) Can I pick up my order in a WhiteWall store?

It is only possible to pick up your order in a WhiteWall store if placed the order in that same store. Please understand that it is not possible to pick up your order at our production location.

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5) Can I choose which parcel service will deliver my order?

Yes, you can select from different options depending on the contents of your order and the country to which it is being delivered. These options are available while reviewing and completing your order under “Delivery”.

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6) What are the delivery options?

Standard Delivery: Your order is sent with normal speed.

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7) How much does shipping cost?

 If you scroll down our page, you will find an overview of shipping costs, delivery times and delivery countries under the menu item "Shipping costs & delivery times".

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8) How do I check the status of my order?

We automatically send you e-mail updates on the status of your order. This occurs when your order is received and when it is shipped. In the shipping confirmation, you will find the parcel number and a tracking link to follow your delivery.

You can also check on the status of your order in your account under “My Orders.”

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9) How long will my order take?

 If you scroll down our page, you will find an overview of shipping costs, delivery times and delivery countries under the menu item "Shipping costs & delivery times".

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10) How will my order be packaged and shipped?

We send your product in secure, custom-made packaging designed specifically for art and use selected shipping partners. Depending on the shipping options and product, you can choose the delivery service for your order during checkout. Unless otherwise agreed upon, the order will be delivered to your shipping address after production.

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11) I want to order wall art / an unmounted photo print / and a photo book at the same time. Is that possible?

Of course! You can order wall art, photo calendars and photo books at the same time as long as the photo books are ordered by uploading a PDF. This is currently not possible for Photo Books created using the downloadable or online software. These have to be ordered separately. However you can order multiple copies at once this way.

 
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