- What countries does WhiteWall deliver to?
- Can I have my order delivered to a parcel pickup station or package shop?
- Can I use a different shipping address?
- Can I pick up my order in a WhiteWall store?
- Can I choose which parcel service will deliver my order?
- What are the delivery options?
- How much does shipping cost?
- How do I check the status of my order?
- Does WhiteWall offer neutral shipping?
- How long will my order take?
- How will my order be packaged and shipped?
- I want to order wall art / an unmounted photo print / and a photo book at the same time. Is that possible?
1) What countries does WhiteWall deliver to?
You can find this information, and all the shipping rates, in our table of shipping costs.
2) Can I have my order delivered to a parcel pickup station or package shop?
No, that is not possible at this time.
3) Can I use a different shipping address?
Yes. While placing your order, you can enter a shipping address that is different from your billing address. The shipping address may be in another country as long as WhiteWall delivers to that country. The shipping costs will then be adjusted for the intended destination.
4) Can I pick up my order in a WhiteWall store?
Unfortunately, a pickup of orders in a WhiteWall Store is not possible.
Furthermore, please understand that a self-collection at our production site can also not be specified.
5) Can I choose which parcel service will deliver my order?
Unfortunately, we cannot offer the selection of a preferred parcel service.
The decision which of our partners will be commissioned with a delivery for you is made automatically depending on dimensions, weight and destination region.
6) What are the delivery options?
Standard Delivery: Your order is sent with normal speed.
White Label (Neutral Shipping): Our products will be produced without any explicit mention of the WhiteWall brand. Please note that all our products are shipped from Germany and may include documents for customs clearance, which contain informations regarding WhiteWall as Exporter / Importer of the goods.
7) How much does shipping cost?
If you scroll down our page, you will find an overview of shipping costs, delivery times and delivery countries under the menu item "Shipping costs & delivery times".
8) How do I check the status of my order?
We automatically send you e-mail updates on the status of your order. This occurs when your order is received and when it is shipped. In the shipping confirmation, you will find the parcel number and a tracking link to follow your delivery.
You can also check on the status of your order in your account under “My Orders.”
9) Does WhiteWall offer neutral shipping?
Within our delivery options you can choose the option "Neutral shipping" and our products will be produced without any explicit mention of the WhiteWall brand. Please note that all our products are shipped from Germany and may include documents for customs clearance, which contain informations regarding WhiteWall as Exporter / Importer of the goods.
10) How long will my order take?
If you scroll down our page, you will find an overview of shipping costs, delivery times and delivery countries under the menu item "Shipping costs & delivery times".
11) How will my order be packaged and shipped?
We send your product in secure, custom-made packaging designed specifically for art and use selected shipping partners. Depending on the shipping options and product, you can choose the delivery service for your order during checkout. Unless otherwise agreed upon, the order will be delivered to your shipping address after production.
12) I want to order wall art / an unmounted photo print / and a photo book at the same time. Is that possible?
Of course! You can order wall art, photo calendars and photo books at the same time as long as the photo books are ordered by uploading a PDF. This is currently not possible for Photo Books created using the downloadable or online software. These have to be ordered separately. However you can order multiple copies at once this way.