WhiteWall Update: We Are Still Here for You

Dear Friends of WhiteWall,

We are currently experiencing a new kind of global solidarity! And there are some positives therein: more time to play with our children, talk to our partners, or enjoy a moment for ourselves. In these times, many of us are finding more time for our passion, photography. We encourage you to take this time to sort through your archives for beautiful, unique images—the best photos of your life.
If you want to make something special out of your pictures, we are still here for you.
On WhiteWall, you will find inspiring ideas for your photos. Together, we can transform your images into impactful, gallery-quality pieces.

Everything else you need to know about WhiteWall in the current situation can be found below.

Friends of photography, we wish you the best. Stay healthy!

Your WhiteWall Team

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1) What are the consequences of the current situation for WhiteWall?

Our priority is to protect the health and well-being of our team and customers and to contribute to limiting proliferation of the virus. We follow the recommendations of the governments with great care.

We continue producing the usual gallery quality in compliance with the safety regulations. There are currently no coronavirus infections or suspected cases at WhiteWall. Therefore, all our products are still available at present.

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2) Which measures were taken by WhiteWall?

To prevent infections among our team and impairment of our production, WhiteWall has taken extensive measures of protection. Among other aspects, there is a travel ban for all staff members – external visits or guided tours have already been discontinued for a longer time. A majority of our team members is working from home. Manufacturing at our site in Frechen has occurred in multiple shifts since the beginning of March. These shifts were separated and isolated from each other. This has allowed us to ensure that, even in case of a suspected corona case, not the whole team will have to be quarantined.

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3) Can I continue to order online?

We are still here for you! You can of course order in our online shop.

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4) Will there be any delayed deliveries?

According to the latest information from our transport service providers, there are currently no delayed deliveries. However, there are certain regions in some countries that cannot be supplied due to the prevailing quarantine. Regions in Italy, Spain and Austria are affected. Outside the EU, China is affected. There are also restricted deliveries to retail shops or pick-up stations due to the safety measures taken in the EU.

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5) Do WhiteWall products and packaging present any risk?

Neither our products nor the packaging pose a viral threat. Experts rated the receipt of packages and products as safe. You can find further information on this topic at the Federal Center for Health Education (Bundeszentrale für gesundheitliche Aufklärung) or at the World Health Organization.

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6) Are the WhiteWall Stores open?

Due to the temporary closure of all stores that do not cater to basic needs, we have also temporarily closed all stores. We thank you for your understanding! However, you can still reach our store staff and customer service as usual by phone and e-mail from 10 a.m. to 7 p.m.

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7) What do I have to consider as a business customer?

There will not be any changes for our business customers. Our store staff and customer service will be available as usual from 10:00 a.m. to 7:00 p.m. by phone and e-mail.

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8) Who can help me if I have questions about my order?

Our customer service will of course continue to assist you during our normal business hours and will be pleased to support you with your project or order. Please contact us with any questions regarding our products or pending orders.

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