How does a digital appointment work?

  • Book your desired 30-minute appointment.

  • You will receive an appointment confirmation with all details and the link to your appointment by e-mail.

  • Click on the link button in the mail at the time of the appointment.

  • A window will open in your browser (we recommend Chrome). Your consultant will also connect at the agreed time.

One of our consultants during a digital appointment.

Advantages of digital appointment

  • Individual discussion with experts

  • Visualisation of your image in the configurator

  • Free online consultation from home

Example topics of digital appointment

An example topic for a digital appointment is the motif selection. The image shows various motifs to choose from.
An example topic for a digital appointment is the image resolution and print data. The image shows the print data of the selected motif.
An example topic for a digital appointment is the visualisation and hanging. The image shows the selected motif printed and hanging on the wall next to other framed prints.
An example topic for a digital appointment are the products and materials. The image shows some of our products and frames hanging structured in rows on the wall.
An example topic for a digital appointment is the design process in the configurator. The image shows an uploaded image in the configurator.
An example topic for a digital appointment are test prints. The image shows the watermark on a testprint.

Motif Selection

Whether portraits, art prints, landscape shots or holiday photos, we are happy to help you choose the perfect motif for your artwork.

Image resolution & Print data

Do you need advice on the optimal image resolution of your photos? Our professionals will be by your side to support you in preparing the image files.

Visualisation & Hanging

Still need help with the perfect arrangement of your picture wall? In the online appointment, we will advise on how to our arrange the photos in your home, tailored to the images and your interior style.

Product & material advice

You are still undecided on which material your photo will look best on? Our trained advisors will be happy to help you choose the right materials.

Design Process in the new Configurator

Visualize your image in our new configurator and use our many features for the perfect completion of your photography.

Test prints

Are you still unsure about your choice? Simply test our photo prints and fine art papers with your own motif. Upload a photo, choose one of the papers and check the "Order test print" box.


Do I have to send my image file to WhiteWall in advance?

No, but please have your photo ready at the agreed appointment. You can share the file with us during the interview.

Can I complete the order directly during the consultation session?

The purchase can either be made directly with your advisor or the shopping basket will be prepared for you so that you can finalise and place the order later.

Do I need to install a programme beforehand in order to receive online counselling?

You do not need to install any programmes. You will receive a browser link from us in advance by email - we recommend the browser Chrome here.

Customer Reviews

Very good, patient, competent advice. Very many options and well-structured website. Particularly noteworthy is the configurator, with which you can really go through all the options.

Barbara B.
WhiteWall Customer

Sehr gute und freundliche Beratung bei der Bildgestaltung. Ausgezeichnete Bild- und Rahmenqualität.

WhiteWall Customer

WhiteWall verbindet einfache und effiziente digitale Technik mit besonders hilfreichen Mitarbeitern, die dem Kunden in kürzester Zeit eben auch telefonisch zur Verfügung stehen.

Angela W.
WhiteWall Customer

The quality is excellent and convincing. The communication and assistance with questions and edits is prompt, very friendly and competent. Thank you for the support and advice on our last order, the picture hangs and we are very happy!

WhiteWall Customer

Gallery quality for your photos

  • WhiteWall Satisfaction Guarantee

  • 5 year warranty

  • Individual formats

  • Over 150 Awards & Recommendations

TIPA World Awards 2021 logo.